Betterchat - AI Chatbot

Privacy policy

Last updated October 30, 2026

Betterchat ("the app") is provided by Codext GmbH, Wolpertshausen, Germany ("we", "us"). This policy explains which data the app processes when a merchant installs it on a Shopify store and when shoppers use the chat on that store. Contact: kontakt@codext.de.

Roles

For shopper data, the merchant is the controller and we process data on the merchant's behalf. For merchant account data, we are the controller.

Data from the merchant's store

When you install the app, Shopify gives us your store domain and an access token. With your permission we read products (title, description, type, vendor, tags, prices, variants and availability), your store policies, and your store name, description, primary domain and customer contact email. We use this data only to answer your shoppers' questions. We do not read orders or customer accounts.

Content you add

Files you upload (PDF, DOCX, TXT), web pages you ask us to read, and questions and answers you write. We store the extracted text, not the original files.

Chat data

When a shopper uses the chat we store the messages and answers, a random visitor ID kept in the shopper's browser, the country derived from the request, and the browser's user agent. We do not store IP addresses. You can read and delete conversations in the app.

Service providers

OpenAI (United States) generates the answers and the search index from your content and the shopper's message. OpenAI does not use API data to train its models. Supabase stores the app's database in the European Union (Frankfurt). The app runs on servers of Hetzner Online GmbH in Germany, operated by Codext GmbH.

Legal basis

Performance of the contract with the merchant (Art. 6(1)(b) GDPR) and, for shopper data, the merchant's legitimate interest in answering customer questions (Art. 6(1)(f) GDPR).

Retention and deletion

Data is kept while the app is installed. When you uninstall the app, Shopify asks us to delete your store's data and we delete it, including all conversations and content, within 48 hours of that request. Requests from Shopify to delete a shopper's data are handled automatically.

Your rights

You can request access, correction, deletion, restriction or a copy of your data, and object to processing, by emailing kontakt@codext.de. You can also complain to a data protection authority.

Changes

We update this policy when the app changes. The current version is always available on this page.